Refund Policy

At PosterBay.in, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

1. Refund requests must be made within 7 days of receiving the product.
2. Items must be unused, undamaged, and returned in their original packaging.
3. Custom-made or personalized products are not eligible for refunds unless they are defective or damaged.

How to Request a Refund

1. Email us at support@posterbay.in with your order number and details of the issue.
2. Attach clear photos of the product if it is damaged or defective.
3. Our team will review your request and notify you of the approval or rejection of your refund.

Return Shipping

1. Customers are responsible for shipping costs for returning the product unless the item is defective or incorrect.
2. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process

1. Once your return is received and inspected, we will send you an email notifying you of the status of your refund.
2. If approved, your refund will be processed, and the amount will be automatically credited to your original payment method within 7-10 business days.

Non-Refundable Items

1. Gift cards.
2. Sale items or discounted products.
3. Any product not in its original condition or damaged due to customer misuse.

Late or Missing Refunds

1. If you haven’t received your refund yet, first check your bank account.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all this and still have not received your refund, contact us at support@posterbay.in.